At radioshack scheduling is handled with much care to ensure that employees are available, customers do not wait and merchandise is available when needed. Radioshack retail locations being so small and customer count in the 100's effeciencyand product location is very important to keep customer service at a high. Store appearance and merchandise accessibility falls into the customer satisfaction category, because of this corporate has store locations under go major section changes once a month. This change adjusts for new merchandise, hot product relocation and better accessiblity to customers and is decided upon from customer and store feedback. The sections changes may at times take 10-12 hours to complete. This would be a tremendous amount of down time if scheduling did not occur. To ensure the least amount of distraction within the store much of the process is done 2 hours prior to opening and 2 hours after closing for 3 days. For a project of this size all employees are involved for diferent tasks at different times. Some of the tasks required are printing up-to-date planogram, taking down merchandise, put up new merchandise, pricing, clean up ,use of a time controlled chart generally one similiar to the Gantt Chart, audit of the completed sections for accuracy and confirmation that sections meet ADA requirements ( high maximium and spacing limits). One week prior to beginning the project the store manager and the assistant manager get together to layout all of the task that must be completed , the time it will take and the amount of employees available to complete the tasks. Once the chart is created they are able to see if there is any overlapping of employee tasks and if any task was left unattended or under attended. Most important the chart allows for a visual understanding of where time can be saved. Like most other projects employee input is not considered. The are simply told what and how to complete the tasks. Many employees that work for the company have been there for several years and have seen and learned alot. The experience they have would probably be beneficial in speeding up the process if not just create a new idea. Employee feedback is their current weak link. I would reccommend store feedback to ensure that employees are on the same page as the manager and vice versa.
Great video for anyone who has no understanding on how to create a Gantt Chart:
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